PRIVACY POLICY (DR KIRKS EQUUS)

  1. Who we are
    Dr Kirks Equus (ABN 67 650 336 922) (we, us, our) operates drkirks.com.au.

    Contact details
    Address: Unit 8/431 Burke Rd, Glen Iris VIC 3146, Australia
    Email: info@drkirks.com.au
    Phone: 0418 437 550

  1. Our approach to privacy
    We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to our business. Where the small business exemption may apply, we still aim to handle personal information responsibly and transparently.

  2. What personal information we collect
    Depending on how you interact with us, we may collect:
    • name, email address, phone number, billing and delivery address
    • order details (items purchased, order notes, delivery preferences)
    • payment and transaction details (payments are processed by third parties, we do not store full payment card details)
    • customer support history (messages, emails, call notes)
    • website usage data (IP address, browser type, pages viewed, referral links)
    • marketing preferences (opt in/opt out)

  3. How we collect personal information
    We collect information when you:
    • place an order, create an account, or subscribe
    • contact us by email, phone, or via the website
    • interact with our website (cookies, analytics, and similar tools)

  4. Why we collect, use and disclose personal information
    We use personal information to:
    • process and fulfil orders, provide receipts and order updates
    • provide customer support, including returns and warranty enquiries
    • improve our products, website and customer experience
    • reduce fraud and protect our systems
    • send marketing communications where you opt in
    • comply with legal obligations

  5. Who we share information with
    We may share personal information with service providers that help us operate, including:
    • payment processors and fraud tools
    • Australia Post and logistics partners
    • e-commerce, IT, hosting, security and analytics providers
    • professional advisers (accounting, legal)
    • regulators or authorities where required by law
We only share what’s necessary for the purpose.
  1. Overseas disclosures
    Some service providers may store or process data outside Australia. Where this happens, we take reasonable steps to work with reputable providers and protect information.

  2. Cookies and analytics
    We may use cookies and similar tools for site functionality, analytics, and marketing measurement. You can disable cookies via your browser settings, but parts of the site may not work properly.

  3. Direct marketing
    If you opt in, we may contact you with product updates, tips, and promotions. You can unsubscribe anytime via the link in the message or by contacting us.

  4. Access and correction
    You can request access to, or correction of, the personal information we hold about you.

  5. Security and retention
    We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only as long as needed for the purposes described and to meet legal and operational obligations.

  6. Data breaches
    If the Privacy Act covers our business and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

  7. Complaints
    If you have a privacy complaint, contact us at info@drkirks.com.au. If you’re not satisfied, you can contact the OAIC.

  8. Updates
    We may update this policy from time to time. The latest version will always be published on this page.